Tenant FAQs
Frequently Asked Questions
Find Answers to your Frequently Asked Questions
Maintenance Troubleshooting Tips
In the event of an emergency, dial 911
If there is a major water leak that may cause flooding to the home, locate the main water valve to your rental and turn it off. Additionally, minor water leaks can be minimized by turning off the valves to individual toilets or sinks until a serviceperson can assess the situation.
Below are some frequent maintenance items that may be deemed a tenant's responsibility and some troubleshooting tips on correcting them. If you do not feel comfortable doing these things, you may submit a maintenance request at any time. Also, if you try to troubleshoot the issue yourself and it still does not correct the problem, please submit a maintenance request immediately.
Smoke alarms and/or carbon monoxide detectors beeping
This indicates the battery needs to be replaced. If you need assistance replacing the batteries, please submit a maintenance request. DO NOT remove the device from the wall/ceiling.
Garbage disposal clogged/not operating
○ DO NOT use liquid drain cleaner in the kitchen sink, especially in the garbage disposal.
○ Do not put potato peels, coffee grounds, or eggshells in your disposal. These items will stick to any sludge in the pipe and create a clog.
○ If the garbage disposal is making a humming sound, you may run your hand along the bottom of the unit under the sink until you locate a small button. Pressing this button will reset your disposal.
○ If the garbage disposal is humming and not turning, you can look for a disposal wrench attached to the disposal and use it to turn the bottom of the disposal counterclockwise, then press the reset button.
○ Grind lemon peels and ice to help prevent odors.
Slow/clogged drains
○ Hair and debris can be removed from drains by using an inexpensive drain stick from a home improvement store.
○ Try using a plunger.
○ If neither of these options work, try using liquid drain cleaner such as Drano.
Clogged toilets
Use a plunger to clear the clog.
A/C or heat not working
○ Check the air filter and replace if dirty.
○ Make sure the air filter is properly installed.
○ Maintaining a clean filter is a tenant responsibility. Please change your air filter every 2-3 months or as needed based on the filter being used and the dust/dander level of your home.
Power outlets and power outages
○ Outlets - test the light switches to see if they turn the outlet on and off. You can also locate the GFCI outlets (the ones with the test and reset buttons) and press reset on all the GFCI outlets you can find.
○ Outages - verify the power is not out by checking with your local provider. If the issue is not with the service, locate the breaker box and make sure none of the breakers are tripped.
Garage Remotes/Doors
Check the batteries in your garage door opener.
Additional Tenant Questions
When is rent due?
Rent is due on the first (1st) of each month due there is a grace period until the fifth (5th) at 5:00 pm. Rent can be paid online via the tenant portal to ensure that rent is never late regardless of weekends or holidays.
Are tenants required to obtain renters insurance?
Yes, all tenants must provide proof of renter insurance by the beginning of the lease term. If a tenant does not put a policy in place, our system will automatically provide the tenant with a Liability to Landlord Insurance policy at the tenant’s expense. The tenant can provide their own policy at any time and the LLI will be discontinued.
What are the different payment options I can use to pay my rent?
Tenants have 24/7 access to their online portal, making rent payments a breeze! Even better, you can set your rent to be paid automatically each month so you never have to worry about late fees. Don’t like the idea of online payments? That’s ok, we have options! Tenants can also pay with cash using Electronic Cash Payments as participating locations. Just request your personalized payslip and pay your way!
What happens if I can’t pay my rent?
Call our office immediately if you know that you cannot make your rent payment on time. We can always work with people, but we can’t help if we don’t know there is an issue. So just remember to communicate and we will let you know what options may be available.
How do I get something fixed in my rental?
If you have a non-emergency repair, please submit your request through your tenant portal. For more urgent maintenance items, you can contact our 24/7 maintenance line at 928-248-1541.
What happens if I get locked out of the property?
If you are locked out during our business hours, you can always come by our office and check out a spare key to get back in. If the lockout occurs after hours, you will need to arrange and pay a locksmith on your own. In the event that they have to change the locks, you will need to provide our office with a copy of the key as soon as possible.
Can I change the locks to the property on my own?
This is considered a lease violation in most cases. However, in certain circumstances we understand why it may be necessary to do so. If you find yourself in one of these situations, please make sure to contact our office at your earliest convenience and provide us with a copy of the updated key as well as documentation of your circumstance.
What if I decide to get a roommate?
Before moving anyone into the property, they will first need to apply and be approved. If the applicant qualifies, we will add them to the lease, at which time they can move into the property
Can I get a pet after I have moved into the property even though I didn’t have one when I applied?
Each property is different and requires approval so you must contact us and get written authorization prior to bringing any new or additional pets onto the property.
What is the process for giving notice to vacate?
Per the terms of the lease, a written 30 day notice is required. This can be done online through the tenant portal or by requesting a Notice To Vacate form from our office.
How do I get my security deposit back?
This is our favorite question! Despite popular belief, we don’t actually want to charge anything against your security deposit, nor do we as a company keep those funds. But we know this is what makes property management companies so unpopular, and we want to change that. So we created a way to help you get your full security deposit back when you move out! The 100% Security Deposit Refund Guarantee program is a way for you to protect your hard earned money and for the property owners to know that you will leave the property just as good as you found it. Ask us about it, we’re really excited to tell you more!
